For example, if reception staff receives more bonus but no recognition for good work, then it is lower level of needs and work of motivation still be missing. Furthermore, a third party client can manage the part of customer service tasks, like sales process ordering process, new installation and maintenance; Pluto communications essay, new automated software Pluto communications essay may simplify the ordering process.
Matthew only recruits business university graduates, whereas others do not. Analysis of the problems: According to Martin Corbett, Elizabeth Chell stated that, the interactionist view of personality has many important implications; in most cases Job effects the individuals rather than individual effects the Job .
On the other hand, John shows clearly that he is the big boss around his department, which is to show his power; and, Tim has given most power o his account managers, Just being nice, which is clear reflection of nice politics.
He mentioned in meeting that Pluto is facing turbulent and uncertain market environment outside and communication and integration problem inside, yet he did not noti ty Veronica.
The divergence of the three departments and their separate subcultures has made it very difficult for the unitary organisational culture that Ms Tsang promotes, to become established.
They may consider of participating in short course on management and leadership development. There are different needs arising from different department heads. The sales and customer service departments do perceive and value time, whereas marketing department does not.
According to Martin Corbett, Pugh et el. It is obvious that Tim, John, and Matthew from their respective departments will hold different attitudes and behave differently in terms of their goal perspective, period and interpersonal orientation.
However, one point is clear that HR is not in dialogue witn the department heads and can be observed that overall Job responsibilities are ill defined for individuals. John did not achieve his target, because high number of customer complaints; there is affiliation as he communicates; and manages power as he did control individuals very well.
Therefore, in long run he needs to be removed with friendlier Pluto communications essay. Tim did not achieve his target, because new orders dropped; there is affiliation, because he communicates; but lacking power, because he did not control the team for being arrogant.
The marketing department should move to the office, where Tim, John and Veronica are sitting. In such case, customer service department should earn the most respect, because John wanted things get-done from his group.
Hence there are three department subcultures that are not all integrated and are working almost as three separate businesses. The presence of abuse of technology has aken a dominant position across Pluto; marketing team does not use email to inform their product launching, whereas, customer service team shares bad news quickly instead of good news.
Organisational Level of Analysis: Matthew failed to inform thers about launching new product; another words, he did not perform his Job properly. When Pluto lost new orders, then no account manager took responsibility; whereas, there are formal procedures in place if engineer and reception staffs fail to meet target.
It is no surprise that inter-department communication is poor. This has meant that individual departments have developed their own subcultures unchecked and therefore there is no one single view of what is, and what is not, acceptable.
Each department reports to each department head who then reports to Ms Tsang. On the other hand, when number of customer complaints increased then John also should have taken responsibilities for his failure to do the Job properly.
All the rewards, awards, bonus and compensation packages require centralising with common organisation strategy policy within HR. Within the customer service department, reception staffs process sales orders into work orders for engineers; in another words, mainly the account managers lead the process.
However, with Job-rotation in place, both can learn from each other, even if it is for few weeks or month. By default, engineer and reception staffs have set target to fulfil; whereas, account managers do not have any fixed target to sale.Pluto Telecommunications[i] Introduction 'Just what is going on in this corporation?' shouted Veronica Tsang, managing director of Pluto Communications.
Her question - aimed at no particular individual seated around the boardroom table - was provoked by the presentation which had just been given by management consultant, Andrew Wensley. Pluto started losing business because of there is no common strategic level business communications between directors and managing directors within organisation.
The integrations of departments are causing further problems, because some employees are benefiting more than others are. Essay on Pluto communication Words | 12 Pages.
Question: Final assignment on case study of Pluto Telecommunications 1. INTRODUCTION Pluto started losing business because of there is no common strategic level business communications between directors and managing directors within organisation.
Pluto changed in size, but did not equally change with structure, strategy, technology and environment.
Furthermore, according to Martin Corbett, Lawrence and Lorsch () argued that, only parts of the organisation deal with parts of the environment; and, more turbulent, complex and diverse the external environment facing organisation, the.
In the following essay the problems of Pluto Telecommunications will be outlined and analysed with recommendations offered as to how the issues can be addressed.
We will write a custom essay sample on Pluto or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Identification of the Problems: Communication has.
Question: Final assignment on case study of Pluto Telecommunications 1. INTRODUCTION Pluto started losing business because of there is no common strategic level business communications between directors and .Download