As per the estimates of Stock watch the expected mobile subscriber base will touch around million by the year However, several studies have indicated that SMEs are sometimes unable to adopt and use e-business technology successfully. By studying the past literature a model was developed taking customer satisfaction, commitment, trust, and image An empirical investigation of competency factors the direct antecedents of customer loyalty while perceived service quality and perceived value were taken as indirect antecedents of customer loyalty.
A good number of researches have been conducted in this sector by taking various dimensions into consideration. The study was done 7 V. The data required for the study was collected from the female customers of the banks and the frontline employees using questionnaires.
Later structural equation modeling technique was used to test the fitness of the model. The data was collected with the help of structured questionnaire consisting of different questions related to demographics, service quality, product quality and availability, promotion and price in order to study perceptions of consumers.
Amin, Muslim, and Isa, Zaidi conducted a study to measure the perceptions of service quality of customers of Islamic banking and to examine the relationship between service quality as perceived by the customers and customer satisfaction in the context of Islamic banks operating in Malaysia.
In order to examine these above mentioned variables and to derive meaningful conclusions, use of structural equation modelling was imperative.
The objective of the present study is to examine the factors responsible for helping the consumers to choose mobile telecommunication service provider among the competitors in the market. Expected quality was given as a function of factors like market communication, image, word-ofmouth, and customer needs while experienced quality is influenced by the image formed in the mind of the customers regarding the quality of service delivered to them which is in turn influenced by technical quality and functional quality.
A sample of respondents was selected from the bank customers in the city of Kota Kinabalu, Malaysia.
The four hypotheses asserted showed that perceived service quality was positively related with customer satisfaction, image was positively related with customer loyalty, image was positively related with commitment and trust was positively related with commitment. The results of the analysis showed that the future sales opportunities for the organizations depended on the relationship quality while the similarity and expertise would play an important role in converting those future sales opportunities into actual sales.
Article Preview Introduction Today, organizations are facing more economic uncertainty, more complex technologies and more hastily innovations. To study the attributes which have impact on the perceptions of customers to evaluate the 10 V.
The model developed for the study took sales persons attributes 6 V. In order to overcome the competition and to retain the world class service standards, Indian companies have been forced to adopt quality management programs.
As per the results of the structural equation modeling the model developed for the study was found to be having acceptable goodness of fit. For the study, a model was developed by taking competence, communications, commitment, and conflict handling as exogenous constructs while trust, satisfaction, enhancement and continuity were taken as endogenous constructs.
Introduction Small and medium sized enterprises SMEs are a major part of the industrial economies. A conceptual model of service quality was later given in the article. Quality has become a strategic tool in obtaining efficiency in operations and improved performance in business.
Methodology In the present research work, the main objective is to study the factors determining perceptions of the customers about the mobile telecommunication service providers in India. Going by the current data, the subscriber base grew to around Among the various segments, cellular or mobile segment has been the key contributor and specially prepaid services, with its wide offerings of services, has been leading the growth wave.
Many researches are trying to trace the various factors responsible for the present scenario and future growth of telecommunication industry in India.
First confirmatory factor analysis was used to see how well the data collected fits into the model considered in the study.
Respondents were approached at different places like; government offices, educational institutions, big market places etc. Later, stepwise discriminant analysis was conducted to discriminate between the high and low level of perceived relationship quality and customer satisfaction.
Factor analysis was conducted to determine the various key dimensions of relationship quality. Parasuraman, A, Valarie A.
Relationship quality was taken as the endogenous construct for the study. Sales effectiveness and anticipation of future interaction were taken as out come variates. The reforms in the mobile telecommunication sector which were started towards end of have ushered radical changes in the mobile telecommunication market.
Product quality and availability has no impact on consumer perception in selecting mobile telecommunication service provider. Expectations of consumers are rising and the provider organizations should be aware of these expectations. Currently there are 11 players who are fighting tooth and nail to increase even one single percentage point in their market share.
A literature review was used to determine factors representing e-business competency, and develop hypotheses, which were tested using data collected from SMEs in Europe. Eakuru, Nattakarn, and Nik Mat, Nik Kamariah conducted a study to understand the antecedents of customer loyalty in south Thailand.
Further, structural equation modeling was conducted resulting in the assertion of 4 of the 9 hypotheses. The model was tested in the context of the insurance sector in the U.
Although, there are some studies e.An empirical investigation of IT project success in developing countries. project team competencies, communication management, and project management) that affect IT projects success in Saudi.
The objective of the study is to explore and examine the key organizational factors that impact the big data adoption in service organizations.
Big data adoption requires varied skills and competency and is an expensive investment. A., and Sinha, A. P. (). An empirical investigation of the key determinants of data warehouse adoption.
An Empirical Investigation of Kaizen Event Effectiveness: Outcomes and Critical Success Factors Jennifer A. Farris ABSTRACT This research presents results from a multi-site field study of 51 Kaizen event teams in six manufacturing.
The present study entitled “Competency Based Executive Performance Assessment In Manufacturing Units: An Empirical Analysis ” is based on my original research work carried out in the School of Management, National Institute of Technology.
An empirical investigation of the role of camaraderie, cause, competency, and participation motives in the development of attachment to a charity sport event. Managing Leisure, 19 (4), – Codes and Keywords. Title Employee competency and marketing performance: an empirical investigation Author Shore, Lori Anne.Download